we're online!
please note that marca PAMPA is an online shop only. the address listed on our site is our shipping address.

contact us
we're always here to help. please feel free to get in touch with us at any time via e-mail or phone regarding questions about your order or any other general questions, comments or feedback. we're also available via phone monday thru saturday from 10am to 7pm.
email: info@marcapampa.com
phone: (0034) 948 164 095

shipping - general
all orders are usually processed and shipped out within 2 to 3 business days. marca PAMPA is not responsible for service transit time. transit times are provided by the carrier and may vary with package origin and destination, particularly during peak periods. all shipping costs are determined by the weight of the items purchased, the method of shipping chosen and the destination address. if you have any questions regarding shipping, please email us at: info@marcapampa.com or call us at (0034) 948 164 095.

international shipping - duties and fees
please note that customers are responsible for all international custom and duty fees. these are in addition to, and not included in, the cost of shipping.

shipping - notifications
when domestic shipping labels are prepared online and printed, customers will receive notification via email. if you do not receive this email within 2 to 4 days after placing your order, please check your spam/junk mail folder or contact us. this email will include your delivery confirmation number or tracking number. please note that the delivery confirmation service is not an actual tracking number, but rather simply shows when the label was printed and when the item was delivered at its final destination. we therefore strongly urge all customers to carefully consider their shipping option in relation to the final destination.

shipping - transit & insurance
once an order is given to a shipping carrier, the package then becomes that carrier's responsibility and marca PAMPA is no longer liable. if you would like to include insurance on an order, please contact us directly.

shipping - incorrect / insufficient / misdirected address / order cancellation
if you mistakenly provided us with an incorrect or insufficient address or would like to cancel your order, please contact us immediately with the corrected information. if your order has not yet shipped, we will correct it immediately with no problem. if your order has already been shipped, we must wait until delivery is attempted and then returned back to us before we can change the address or provide you with a refund - please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment. if your order has already been shipped , we can contact the carrier to reroute to the correct address - please note that original shipping charges are non-refundable and additional charges will incur for rerouting.

payment options
we accept all major credit cards /debit cards (visa, mastercard, american express, etc) through paypal. paypal is a safe and easy way to pay and accepts payments from customers with or without paypal accounts.

we do not store any credit or debit card information. paypal securely processes all of your personal credit card information. for more information about paypal, please click here.

returns and refunds

returns are only accepted if the item was defective.
we will accept returns of unused merchandise if received within 7 days of your receipt of goods. however, you must contact us first, we´ll give you our adress to send your return. 

we will refund purchase price minus shipping, and you must  pay return shipping.

damages/defective merchandise
please inspect your purchase as soon as it arrives. damage claims on shipped items must be made within 48 hours of package arrival. no claims can be made after 48 hours. if for some reason there is damage or defect to your item, please notify us immediately. call (0034) 948 164 095 or email info@marcapampa.com to arrange the devolution of the damaged items.

privacy policy

marca PAMPA respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit. personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.